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DATA COLLECTION Interactive Voice Response (IVR) Technology The JestaRx Group uses IVR technology to capture patient compliance, quality of life (QOL), and patient diary data. The IVR systems use both inbound (patients calls into the system) as well as outbound (the system calls the patient) technology. Benefits of an IVR system Given the typical large number of patients and the ongoing nature of most patient compliance, quality of life (QOL), and patient diary data collection projects, IVR technology lends itself to capturing this data in a most time and cost effective manner. An IVR system also has the advantage of confidentiality. Patients are much more likely to give a candid response to an IVR system compared to a human interviewer on any issue related to treatment compliance, sex, drug use, or satisfaction with a caregiver. Furthermore, given the diversity of patients, an IVR system also has the advantage of ease of translation. The same program can be used to ask questions in a variety of languages, with data being stored in a common database. The system can also be used to alert medical professionals (via pager or fax) for patients who respond to certain red-flag questions (e.g. "YES" to "Are you feeling suicidal?") Overall, these systems are straight-forward to develop, and require little intervention once running. We provide the system as a turn-key solution, with all computer hardware and phone lines coming into our offices, where we could take care of any problems immediately on a 24/7/365 basis. AMIA - IVR Systems for Clinical Studies
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